Palm Treo Pro Guía de usuario descargar pdf (Pagina 328)

TROUBLESHOOTING

SYNCHRONIZATION

328

14

CHAPTER

6 Perform a soft reset (see Performing a

soft reset).

7 Restart your computer and make sure

the desktop sync software is running.

8 If problems persist and you’re

synchronizing through a USB hub, try

connecting the USB cable to a different

USB port or directly to your computer’s

built-in USB port.

9 If you’re already synchronizing through a

built-in USB port on the front of your

computer, move the USB cable to a

USB on the back of your computer if

your computer has USB ports in both

places.

10 Uninstall the desktop software that

came with your smartphone, and then

repeat the installation process (see

Reinstalling the desktop software

).

11 For a Windows XP computer only,

delete the existing partnership between

your smartphone and your computer

and create a new one by doing the

following steps in turn:

• Disconnect your smartphone and your

computer from the USB cable.

• Right-click the gray ActiveSync

icon in the taskbar in the lower-right

corner of your computer screen and

select Open Microsoft ActiveSync.

• Click File, and then click Delete

Mobile Device. When asked to

confirm, click Ye s .

• Connect your smartphone and your

computer to the USB cable.

• When the Synchronization Setup

Wizard appears, follow the steps to

establish a sync relationship between

your smartphone and your computer.

12 If your organization uses a firewall or a

VPN connection, synchronizing with

ActiveSync may not work. For a

Windows XP computer only, go to

microsoft.com

and search for the

following topics to help with specific

firewall setup situations:

• ActiveSync USB Connection

Troubleshooting Guide

• ActiveSync with Sygate Personal

Firewall

• ActiveSync with TrendMicro PC-cillin

Internet Security

1 2 ... 323 324 325 326 327 328 329 330 331 332 333 ... 397 398

Comentarios a estos manuales

Sin comentarios